New to mediation? You're not alone. Here we answer the questions we hear most often, about the process, what to expect and how it all works.
Mediation is a voluntary, confidential process in which a neutral third party, the mediator, helps two or more parties communicate, understand each other's perspectives and explore options for resolution. The mediator does not make decisions; the parties retain control over any outcome. We provide mediation services for families, workplaces and businesses, including family dispute resolution, commercial mediation, workplace mediation and elder mediation, among others.
In court, a judge hears evidence and makes a binding decision. The process is formal, adversarial and the outcome is imposed. In mediation, both parties work together with the support of a neutral mediator to reach their own agreement. It is private, voluntary, and generally faster and less expensive. Parties often find that agreements they reach themselves are more durable than imposed decisions, because they have had a hand in shaping them.
Mediation is suitable for a wide range of commercial, workplace and family disputes. It is generally most effective when both parties are willing to participate in good faith and when there is no serious power imbalance or safety concern. We will discuss your specific circumstances during your initial enquiry and be honest with you if mediation is unlikely to be helpful or appropriate.
No. Mediation is a voluntary process and outcomes are not guaranteed. Some mediations result in full agreements; others reach partial agreement or clarify the key remaining issues. Even when full resolution is not achieved, the process often reduces conflict, improves communication and makes further steps easier. We will not misrepresent what mediation can deliver.
Yes. Mediation is a confidential process. What is discussed in sessions is generally not admissible in legal proceedings and is not placed on any public record. This confidentiality is one of the key reasons people choose mediation, it allows for open, frank discussion without fear of what is said being used against them elsewhere. There are limited exceptions where disclosure is required by law (for example, serious safety concerns).
Your first contact is a brief, confidential conversation, by phone or via our contact form. We listen to your situation, explain what mediation involves and discuss whether it may be a suitable option for you. There is no pressure to proceed and no obligation. If you decide to move forward, we will explain the next steps clearly.
Yes. Mediation is a voluntary process, both parties must agree to participate. If the other party is reluctant, we can sometimes assist by providing information about the process, but we cannot compel someone to attend. Some commercial contracts or regulatory frameworks include requirements to attempt mediation before commencing formal proceedings, we can advise what applies to your specific situation.
This depends on the complexity of the matter. Some mediations are completed in a single half-day or full-day session. Others benefit from shorter sessions spread over time. We will discuss what is likely to work for your situation during the intake process.
Initial enquiries are obligation-free. Session options and pricing are discussed during intake so we can understand the matter, urgency, parties involved, and the most suitable mediation pathway. Costs vary depending on the service type, number of sessions required and whether sessions are conducted in person or online. We will be transparent about fees before any commitment is made.
You do not need a lawyer to participate in mediation. However, for commercial, workplace or elder matters, particularly where any agreement will be legally formalised, we recommend both parties obtain independent legal advice before or after the session. Our mediators do not provide legal advice, and any agreement reached in mediation should be reviewed by a lawyer if it is to be formally documented.
In some circumstances, yes. This depends on the type of mediation and the agreement of both parties. Please discuss this with us at the initial enquiry stage so we can make appropriate arrangements.
Agreements reached in mediation are not automatically legally binding. Depending on the type of matter, the parties may document the outcome as a written heads of agreement or proceed to have a binding legal instrument prepared by their lawyers. We will explain your options at the conclusion of the session. We strongly recommend independent legal advice before formalising any significant agreement.
Yes. Workplace mediation is suitable for a range of workplace conflicts, between colleagues, between employees and managers, or within teams. It is a confidential, voluntary process that operates separately from any formal HR or disciplinary process. It is often most effective when used as an early intervention, before issues become entrenched.
Yes. Commercial mediation is suitable for disputes between businesses, business partners, clients, suppliers and other commercial parties. It is generally faster, less expensive and more discreet than litigation, and it allows parties to remain in control of the outcome. Even where full resolution is not reached, the process often reduces legal costs and shortens any subsequent formal process.
Yes. Elder mediation is suitable for families navigating sensitive conversations about ageing parents, including care arrangements, living decisions, estate planning and family responsibilities. It is a calm, structured process that ensures the older person's voice remains central. We work with sensitivity and patience to help families reach respectful decisions together, without damaging long-term relationships.
Get in touch for a confidential conversation. We're happy to answer any questions about the process before you commit to anything.